Council housing performance

Quarter 4 2020/21 (Jan to Mar 2021)

96.40% Rent collected	5.6 weeks Waiting time for adaptations	105 days Empty home re-let time
98.3% Emergency repairs within 24 hours	41 days To complete routine repairs	97.9% Repairs appointments kept
96% Tenants satisfied with repairs	96% Lifts restored to service within 24 hours	100% Gas safety compliance

Quarter 4 2020/21 council housing performance – key trends

Top 5 scores (compared to target)

1. Major adaptations – average time to approve applications (5.6 weeks vs 10 week target)

2. Lifts – average time to restore service when not within 24 hours (5 days vs 7 day target)

3. Rent collected from council tenants (96.40% vs 95% target)

4. Lifts restored to service within 24 hours (96% vs 95% target)

5. Repairs appointments kept (97.9% vs 97% target)

Bottom 5 scores (compared to target)

1. Average re-let time excluding time spent in major works (105 days vs 21 day target)

2. Average time to complete routine repairs (41 days vs 15 day target)

3. Lifts – average time taken to respond (2.8 hours vs 2 hour target)

4. Routine repairs completed within 28 calendar days (65.9% vs 92% target)

5. Dwellings meeting Decent Homes Standard (91.88% vs 100% target)

5 biggest improvements (since previous quarter)

1. Lifts – average time taken to restore service when not within 24 hours (7 to 5 days)

2. Lifts restored to service within 24 hours (88% to 96%)

3. Major adaptations – average time to approve applications (6.0 to 5.6 weeks)

4. Tenants satisfied with repairs (95% to 96%)

5. Repairs appointments kept (97.3% to 97.9%)

5 biggest drops (since previous quarter)

1. Average time to complete routine repairs (32 to 41 days)

2. Average re-let time excluding time spent in major works (87 to 105 days)

3. Routine repairs completed within 28 calendar days (77.0% to 65.9%)

4. Lifts – average time taken to respond (2.6 to 2.8 hours)

5. Dwellings meeting Decent Homes Standard (93.68% to 91.88%)